Live Active Leisure aim to provide a high quality service at all times working towards the objectives set out in the Live Active Strategy.

We will:

• Treat everyone politely, fairly and with respect.
• Provide services that are available and accessible to everyone.
• Ensure that services are provided in an environment that is pleasant, well maintained and safe.
• Employ trained and qualified people.  Continually develop them to improve the service provided.
• Operate efficiently and effectively, providing value for money.
• Actively seek your views about our service.
• Explain clearly what we can and cannot do.
• Provide clear and current information about our services.
• Answer enquiries promptly and efficiently.
• Provide means for you to question our service and guarantee a prompt and comprehensive response.

We would like you to:

• Respect our facilities, employees and all other customers.
• Use our services within the conditions and rules that we apply.
• Let us know what you think about our services and suggest ways in which you think we could improve.
• Help us achieve our objectives by telling others about our services.
• Enjoy your visit and come back soon.

If you wish to comment about our service, we would prefer you to do so verbally at the time speaking to the Duty Manager on shift.   However we accept that this is not always possible and alternative means of contacting us are: telephone, letter, fax, email or comment cards.  An online comments card can be completed by clicking this link.