COVID-19: FAQs

We are pleased to announce that Perth and Kinross will move into Level 3 of the Scottish Government protection levels from 26/04/21, meaning some of our venues will reopen. 

We appreciate you will have a lot of questions, many of which we hope will be answered below.  

If you’re contacting us with additional questions on social media, or by email, please be aware that due to staff holidays and our venues being closed, it may take us longer than normal to respond. 

Thank you for your patience and understanding during this continued challenging time. 

VENUES

Q. WHICH OF YOUR VENUES ARE CURRENTLY OPEN? 

Following the most recent advice from the Scottish Government, the following venues and services will reopen from the 26/04/21 

  • Live Active Rodney - Fitness & Strength Gym Sessions
  • Bell's Sports Centre – Strength Gym Sessions, Family badminton, AAC, 
  • North Inch Campus - Outdoor Junior Club Bookings Only
  • Live Active Loch Leven Fitness Gym, Lane Swimming, Club Swimming, Swim Lessons, Family Swim
  • Loch Leven Community Campus Fitness Gym & Outdoor Clubs 
  • Breadalbane Community Campus Fitness Gym,Lane Swimming, Swimming Lessons, Family Swim & Outdoor Clubs
  • Strathearn Community Campus Fitness & Strength Gym,Lane Swimming, Swimming Lessons,Family Swim & Outdoor Clubs
  • Live Active Blairgowrie - Fitness Gym, Swim Lessons, Lane Swimming, Club Swimming, Family Swim

Bell’s Sports Centre will be running Junior Gymnastics from the 10th May & Wee Springers and Football Sessions from the 11th May.

Q. ARE YOU OFFERING THE SAME ACTIVITIES AND SERVICES IN ALL VENUES? 

Initially the range of activities offered, opening hours and the number of customers we can accommodate will be limited in comparison to our pre-covidoffer. By taking a phased approach to reopening we are giving ourselves the best possible foundations on which to recover and grow. As we start to re-open our venues and services, it will be gradual, and done in a way that ensures we attract customers back but also, very importantly, in a way that’s financially sustainable.

Q. ARE YOUR SWIMMING POOLS OPEN?

Please see above opening information regarding swimming pools. Perth Leisure Pool remains closed for the time being due to the flood damage, further announcements will be made once detailed surveys have been completed and guidance is available.

Q. ARE ANY OF YOUR VENUESVACCINATION CENTRES? 

Yes, currently both Dewars Centre and Live Active Atholl are currently being used as Vaccination Centres and will remain closed for the time being.

Q. ARE THE COMMUNITY HALLS OPEN?

Our community halls will remain closed for the time being, with the exception of those being utilised for Foodbanks.  

Q. WHEN WILL COMMUNITY HALLS REOPEN?

The Community Halls that the Company manage will remain closed at this time (with the exception of those required as Foodbanks).  There are a range of property checks, risk assessments and operational protocols to develop and implement prior to reopening the halls. Given the complexity of the regulatory guidance that COVID-19 requires, the Company's resources are focussed on reopening our leisure venues and those facilities that the Company manage at Campus' or on the school estate. 

Q. IS THE ATHLETICS ARENA OPEN?

Yes, the track is now open for 'Paces' registered clubs, who self-manage their groups. Unfortunately, at this time there is no public access for casual.

 

MEMBERSHIP  

Q. WHAT WILL HAPPEN TO MY DIRECT DEBIT FITNESS MEMBERSHIP?  

We are in the process of contacting all members with information.  Direct Debit memberships will be reinstated from 26thApril, with the first payment due from 1st June 2021; giving members this period for free.  Members will have the opportunity to continue with their freeze should they wish.  You can do this by completing this form.

Perth Leisure Pool remains closed for maintenance due to the flood which happened last year and Live Active Atholl is closed due to the venue being used as a vaccination centre. If you are a member at either of these venues your membership will remain frozen, you do not need to do anything.  However if you would like to use other venues until they reopen, you can reinstate your membership >>> HERE

Q. CAN I PURCHASE A FITNESS MEMBERSHIP?

You can now purchase a Fitness Membership - Click here for more details and prices.

Q. WHAT WILL HAPPEN TO MY ANNUAL FITNESS? 

Similar to DD members, Annual memberships will be reinstated from 26th April and will have the number of days you’ve been unable to use our venues added to your membership. 

Q. I THINK MY LIVE ACTIVE CARD HAS EXPIRED, WHAT DO I NEED TO DO? 

You don’t need to do anything just now.  We’ll ensure that all those with a Live Active card, concession, compass or corporate subscription will be automatically extended relevant to the period you are entitled too.    

ADULT ACTIVITIES & BOOKING

Q. WILL I NEED TO BOOK FOR AN ACTIVITY, OR CAN I JUST TURN UP?

We will require all customers to book and pay online for their chosen activity.  Fitness members, with an active membership will be able to book 2 weeks in advance.  Everyone else will be able to book 1 week in advance.  

Activities can be booked online at: https://bookings.liveactive.co.uk/Connect/mrmLogin.aspx

Q. WILL THERE BE A TIME LIMIT FOR ACTIVITIES?

Gym and swim sessions will be 1 hour long. 

Q. HOW DO I CANCEL A BOOKED ACTIVITY?

To cancel a booking please log into your Book Online account and select ‘Manage My Bookings’ from the menu. You’ll then be able to select the booking(s) you wish to cancel.  We ask that customers do not contact us by email or phone to cancel their bookings as we are dealing with a large number of enquiries and may not be able to cancel your booking in time.

Q. I WANT TO USE YOUR GYMS, BUT I HAVEN'T COMPLETED A GYM INDUCTION?

At this stage not all our fitness services are available, but we will do our best to accommodate gym induction requests. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

Q. WILL ALL ACTIVITIES BE AVAILABLE WHEN YOU REOPEN?

When we reopen our programme of activities and services will be reduced initially, but we’ll take every opportunity to increase them as we go forward. Any changes or amendments to the range of activities offered will be communicated through our social media, website and customer newsletters.

Q. WHEN ARE INDOOR FITNESS CLASSES ALLOWED?

In line with government advice and level restrictions fitness classes are not permitted.  We are however offering a virtual class programme [link] and on demand classes can be found on our YouTube [link] channel.

JUNIOR ACTIVITIES & BOOKING

Q. WHEN WILL TERM TIME CLASSES RESTART IN MY LOCAL VENUE? 

We are excited to let you know that some of our classes will be restarting soon.  We continue to work on further stages of our reopening plan in conjunction with Government and Governing Bodies for Sport. Any updates to our programmes will be emailed and shared on our website (Young people link) and social media pages.

Q. CAN I BOOK A BIRTHDAY PARTY FOR MY CHILD AT ONE OF YOUR VENUES?

No, this service is not currently available in any Live Active venues.

Q. IS THE CRECHE OPEN?

As our creche is located in Perth Leisure Pool and this venue is currently closed, this service will be unavailable at this time.

GYMNASTICS & WEE SPRINGERS

Q. When will the sessions restart?

We’re delighted that our Gymnastics and Wee Springers will restart as follows:

Gymnastics – Monday 10th May 2021
Wee Springers – Tuesday 11th May 2021

This block of sessions will run for 10 weeks until the week beginning 12th July.

Q. Why are the classes not starting on 26th April 2021?

Bell’s Sports Centre is being used by Perth & Kinross Council for the Scottish Election on 6th May, so classes are unable to start until 15:00 on 10th May.

Q. Are the locality sessions restarting?

We continue to work in partnership with Perth and Kinross Council regarding access and will share any updates as we have them, but we will continue to offer all Gymnastics and Wee Springers classes from Bell's Sports Centre in the meantime.

Q. Will it be in the same space in Bell’s Sports Centre?

Yes, Gymnastics and Wee Springer sessions will continue to take place in the Main Arena, however this term we’ll benefit from having a larger space to tumble around in. Details on access, exits and drop off areas will be communicated nearer the start date.

Q. I have paid for the January to April term, what happens now?

All participants who had paid for the January to April block have had their child’s place rolled over into the new term, so their space in the class is secure. As this new term is shorter, we’ll be in touch to process refunds for the additional weeks, starting week beginning 19th April 2021.

Q. My child attended in December, but I didn’t pay for the new block, what do I do and is my child's space secured?

Yes, we’ve rolled over all participants, as well as those offered a space to start in January. Our Gymnastics Coaching team will contact you from the 24th April 2021 to take payment and confirm your child’s class to secure their space.

Q. I want to change the day/time my child attends, who do I contact?

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or reply to this email with your request, including your child’s name and current class details, and a member of the team will be in touch. We have a large number of enquiries to respond to but please be assured we’ll be in touch as quickly as we can.

Q. My Wee Springer will be moving into Primary 1 in August, do I need to join a waiting list?

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or reply to this email with your child’s name and current class and the coaching team will add them to our waiting list.

Q. I HAD PAID FOR MY CHILD’S NEXT BLOCK OF TERM TIME CLASSES/GYMNASTICS/WEE SPRINGERS, WILL I GET A REFUND?

All customers who had booked into our January to March block should have received an email with next steps and everything you need to know.  If you have any questions or haven’t received an email from us, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

 

SWIMMING & SWIMMING LESSONS  

Q. IS PERTH LEISURE POOL OPEN?

No, Perth Leisure Pool suffered significant damage during the storms and flooding in August 2020.  The work was estimated to take around 12 months to complete.  Keep an eye on our website for any updates. 

Q. CAN MY CHILD GO LANE SWIMMING?

Currently, sessions are available only to adults or young people at secondary school aged 11 and over. Everyone attending must be able to comply with the lane swimming etiquette.

Q. WHAT WILL HAPPEN WITH MY CHILD’S SWIMMING DIRECT DEBIT? 

All DD payments are currently frozen and will restart on 1st May. All customers should have received an email from us with detailed information about lessons including details on your class day and time.  

Please note if you have cancelled your direct debit payment at the bank, your child will have been removed from the lesson programme and you will be required to re-enrol.  Please  
email This email address is being protected from spambots. You need JavaScript enabled to view it.for more information.

Q. WHAT DO I NEED TO KNOW BEFORE MY CHILD RETURNS TO SWIMMING LESSONS? 

You’ll find details on what to expect before returning to Swimming Lessons here: (link to Swimming Lessons page)

Q. I WANT TO CANCEL MY SWIMMING LESSON DIRECT DEBIT; HOW DO I DO THIS?

To cancel your Direct Debit contact This email address is being protected from spambots. You need JavaScript enabled to view it. but please be aware that our membership team are dealing with a large number of enquiries so responses can take a little longer than normal.

 

SPORTS & CLUB  

Q. I HAD A CLUB BLOCK BOOKING IN ONE OF YOUR VENUES, IS MY SPACE STILL AVAILABLE? 

We’re in the process of contacting all clubs but please be aware, it may not be possible for you to return to the same session you had prior to lockdown.  We will work with you to find a way to accommodate your club and, as facilities become available, we’ll provide further detail with regards to booking and operational arrangements.

Q. WHY IS CLUB SWIMMING AT STRATHEARN COMMUNITY CAMPUS AND LIVE ACTIVE BLAIRGOWRIE ABLE TO GO AHEAD?

The layout of Strathearn Community Campus and Live Active Blairgowrie allows us to control our access to our side of the building and therefore, we can ensure that community users and school pupils do not share the same space or come into contact with one another offering more flexibility.

Q. CAN I BOOK A SPORTSHALL SESSION?

From the 26th April, families and children and young people up to the age of 17 can participate in indoornon contact sports.  

From 17th May if restrictions allow, outdoor adult contact group activities will be permitted.

To see what is available in your local area, please check our venues pagesfor more details.

 

IF YOUR QUESTION HAS NOT BE ANSWERED, PLEASE DROP US AN EMAIL TO This email address is being protected from spambots. You need JavaScript enabled to view it.