Thank you for your patience and understanding during this continued challenging time.
Q. WHICH OF YOUR VENUES ARE CURRENTLY OPEN?
Following the most recent advice from the Scottish Government, the following venues are now open:
- Live Active Rodney
- Bell's Sports Centre
- North Inch Campus
- Perth Leisure Pool - From 27th September 2021
- Live Active Loch Leven
- Loch Leven Community Campus
- Live Active Blairgowrie
- Strathearn Community Campus
- Breadalbane Community Campus
- Atholl Town Hall
Q. ARE YOU OFFERING THE SAME ACTIVITIES AND SERVICES IN ALL VENUES?
The range of activities offered, opening hours and the number of customers we can accommodate will be limited in comparison to our pre-covid offer.
Q. ARE YOUR SWIMMING POOLS OPEN?
Yes, our swimming pools are currently open offering casual swimming, lane swimming, swimming lessons and club swimming. However, Perth Leisure Pool remains closed for the time being due to the flood damage, further announcements will be made on our website and social media pages.
Q. ARE ANY OF YOUR VENUES VACCINATION CENTRES?
Yes, currently both Dewars Centre and Live Active Atholl are currently being used as Vaccination Centres and will remain closed to the public for the time being.
Q. ARE THE COMMUNITY HALLS OPEN?
Q. IS THE ATHLETICS ARENA OPEN?
Q. WHAT WILL HAPPEN TO MY DIRECT DEBIT FITNESS MEMBERSHIP?
Direct Debit memberships have been reinstated. We are now contacting Perth Leisure Pool and Live Active Atholl members regarding reinstatment of your membership.Members will have the opportunity to continue with their freeze should they wish. You can do this by completing this form.
Q. CAN I PURCHASE A FITNESS MEMBERSHIP?
You can now purchase a Fitness Membership - Click here for more details and prices.
Q. WHAT WILL HAPPEN TO MY ANNUAL FITNESS?
Similar to Direct Debit members, Annual memberships have been reinstated with the number of days you’ve been unable to use our venues added to your membership.
Q. I THINK MY LIVE ACTIVE CARD HAS EXPIRED, WHAT DO I NEED TO DO?
You don’t need to do anything just now. We’ll ensure ensure all Live Active card, concession, compass or corporate subscriptions are automatically extended relevant to the period you are entitled too.
ADULT ACTIVITIES & BOOKING
Q. WILL I NEED TO BOOK FOR AN ACTIVITY, OR CAN I JUST TURN UP?
Customers are now able to turn up for casual swim and gym sessions, however we encourage all customers to book and pay online for their chosen activity to avoid disappointment. Fitness members, with an active membership will be able to book 2 weeks in advance, Live Active card holders will be able to book up to 1 week in advance and none members will be able to book on the day.
Activities can be booked online at: https://bookings.liveactive.co.uk/Connect/mrmLogin.aspx
Q. WILL THERE BE A TIME LIMIT FOR ACTIVITIES?
Gym and swim sessions will be 1 hour long. Other sessions may differ.
Q. Are changing rooms reopening?
From the 16th August, our changing facilities and showers will be returning to normal.
Q. HOW DO I CANCEL A BOOKED ACTIVITY?
To cancel a booking please log into your Book Online account and select ‘Manage My Bookings’ from the menu. You’ll then be able to select the booking(s) you wish to cancel. We ask that customers do not contact us by email or phone to cancel their bookings as we are dealing with a large number of enquiries and may not be able to cancel your booking in time.
Q. I WANT TO USE YOUR GYMS, BUT I HAVEN'T COMPLETED A GYM INDUCTION?
Q. ARE ALL ACTIVITIES AVAILABLE NOW YOU HAVE REOPENED?
Our programme of activities and services is currently reduced, but we’ll take every opportunity to increase them as we go forward. Any changes or amendments to the range of activities offered will be communicated through our social media, website and customer newsletters.
Q. ARE INDOOR FITNESS CLASSES ALLOWED?
JUNIOR ACTIVITIES & BOOKING
Q. WHEN WILL TERM TIME CLASSES RESTART IN MY LOCAL VENUE?
Wee Springers, Gymnastics and Football have returned, you can find out more here.
Q. CAN I BOOK A BIRTHDAY PARTY FOR MY CHILD AT ONE OF YOUR VENUES?
No, this service is not currently available in any Live Active venues.
Q. IS THE CRECHE OPEN?
As our creche is located in Perth Leisure Pool and this venue is currently closed, this service will be unavailable at this time.
GYMNASTICS & WEE SPRINGERS
Q. WHEN WILL THE SESSIONS RESTART?
We’re delighted that our Gymnastics and Wee Springers will restart on Monday 16th August 2021.
This block of sessions will run for 8 weeks until Saturday 9th October 2021.
Q. ARE THE LOCALITY SESSIONS RESTARTING?
We continue to work in partnership with Perth and Kinross Council regarding access and will share any updates as we have them, but we will continue to offer all Gymnastics and Wee Springers classes from Bell's Sports Centre in the meantime.
Q. WILL IT BE IN THE SAME SPACE IN BELL’S SPORTS CENTRE?
No, our Gymnastics and Wee Springer sessions have transferred back into the Coaching Hall, to the left when you enter through reception.
Q. I WANT TO CHANGE THE DAY/TIME MY CHILD ATTENDS, WHO DO I CONTACT?
Q. HOW DO I BOOK MY CHILD IN TO A CLASS, DO I NEED TO JOIN A WAITING LIST?
SWIMMING & SWIMMING LESSONS
Q. IS PERTH LEISURE POOL OPEN?
No, Perth Leisure Pool suffered significant damage during the storms and flooding in August 2020. We have a reopening date set of the 27th September 2021.
Q. CAN MY CHILD GO LANE SWIMMING?
Currently, sessions are available only to adults or young people at secondary school aged 11 and over. Everyone attending must be able to comply with the lane swimming etiquette.
We do however have Family Swimming sessions available in all our pools, check your local venue timetables for more information.
Q. WHAT WILL HAPPEN WITH MY CHILD’S SWIMMING DIRECT DEBIT?
For those who attended the Perth Leisure Pool swimming lesson programme and remain frozen, you will recieve an email shortly regarding Direct Debit payments and lesson availability.
Q. WHAT DO I NEED TO KNOW BEFORE MY CHILD RETURNS TO SWIMMING LESSONS?
You’ll find details on what to expect before returning to Swimming Lessons here.
Q. I WANT TO CANCEL MY SWIMMING LESSON DIRECT DEBIT; HOW DO I DO THIS?
Q. HOW DO I BOOK MY CHILD IN FOR SWIMMING LESSONS?
Q. Why has my direct debit increased from £17 to £20?
Q. When are 1-2-1 lessons going to restart?
Q. The time and/or day I have been allocated is no longer suitable, how do I change this?
Q. My child is struggling in their current lessons, what can I do?
Q. I missed a direct debit, what do I need to do?
Q. I would like to enrol another child into swimming lessons, how do I do this?
Q. How can I find out who my child’s instructor is?
Q. My child no longer wants to participate in lessons, how do I can my Direct Debit?
PERTH LEISURE POOL RELOCATED SWIMMING LESSONS
Q. My child has been taking part in lessons in another venue, when will lessons move back to Perth Leisure Pool?
Perth Leisure Pool swimming lessons will be returning in October. We are currently contacting previous customers by email with more information on when your child will return. Please ensure the contact details we have for you are up to date.
Q. Will my child have the same lesson time as they had previously?
They might not get the same lesson time as they did previously, but we will send you a list of all available lessons times when we send you an application form.
Q. How do I change the day or time of my child's class before lessons restart at Perth Leisure Pool?
Please email the Swimming Lesson team at [email protected].co.uk
Q. My child is in pre-school lessons at Loch Leven, but they go to school in August what will happen?
We will move your child into Primary School lessons but will give you more information on this when we contact you in July/August.
Q. My child is enjoying lessons in their alternative venue, do they have to move back to Perth Leisure Pool?
Mid-week lesson participants are welcome to stay at their current venue. We will not be continuing weekend lessons at Live Active Loch Leven and Strathearn Community Campus when Perth Leisure Pool re-opens. They can either find an alternative day and time at their current venue or move back to Perth Leisure Pool.
Q. My child is ready to move up to the next level, when will this happen?
As soon as your child achieves the class criteria, they will be moved to the next level at the venue they're currently attending.
SPORTS & CLUB
Adult Indoor Contact Sport can return as normal and therefore our venues will be delighted to offer various activities such as Badminton and Squash without the need to play within a household group. 5-a-side has also returned.
Q. I HAD A CLUB BLOCK BOOKING IN ONE OF YOUR VENUES, CAN I REBOOK?
Yes, we are currently taking individual and club sportshall bookings. Please contact your local venue for availability to book.
Q. CAN I BOOK A SPORTSHALL SESSION?
Yes, to see what is available in your local area and to book, please check our venues pagesfor more details.
Q. What are your social distancing rules?
There is currently no social distancing requirement, however the Scottish Government have advised that you "Give People Space". Therefore we ask that you are mindful of other customers and follow any one way systems that are in place.
Q. Do I still need a face covering?
Yes, unless you are exempt or under the age of 12, you are still required to wear a face covering when you enter our venues. We will continue to promote good hand hygiene and touch points will continue to be cleaned frequently throughout the day. Our gym customers are reminded that it is essential that you wipe down kit after use using the materials provided.