COVID-19: Swim Lesson

SWIMMING LESSONS UPDATE - 26/04/21

We're dealing with a huge number of enquiries regarding swimming lessons.
 
Please be aware the team are currently working to move all existing swimming lesson participants into their new lesson times, with emails being sent to confirm these details.
 
Waiting lists for new enquiries are currently closed, and due to the number of enquiries we're dealing with with, we're unable to respond to individual enquiries.
 
Any updates to swimming lesson availability will be shared on our website and social media pages.
 
Thank you for your patience.
 
Live Active Swim Team
____________________________________
 
Our Swim Team are very excited to announce that the following group swimming lessons are now available:

Live Active Loch Leven 

Live Active Blairgowrie

Strathearn Community Campus 

Breadalbane Community Campus 

Perth Leisure Pool remains closed for flood repair work but all existing Swimming Lesson participants should now have been contacted regarding options across our other venues. If you have not received this information and were participating in Swimming Lessons at the time of the closure please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

BOOKING & PAYMENT

All Swimming Lesson Direct Debits payments will automatically restart from 1st May with the exception of Perth Leisure Pool participants who have not had a space allocated in another venue.

If you have cancelled your direct debit payment at the bank, your child will have been removed from the Swimming Lesson Programme and you will be required to re-enrol, to do this please email This email address is being protected from spambots. You need JavaScript enabled to view it..

WHAT TO EXPECT

In partnership with Scottish Swimming, we’ve implemented some new procedures and ask you read these before your child returns to Swimming Lessons. 

• Please do not arrive any earlier than 5 minutes before your lesson start time. 

• Children should arrive swim ready, with swimwear underneath their clothes, to reduce time in our changing areas. 

• There will be designated points where you drop off and collect your child from their swim teacher in each venue.  

• Whilst our showers are open, we ask, where possible that children shower at home after their lesson.

• We have one-way systems in our changing rooms and around our venues which we ask all customers to adhere to. 

• Class times are staggered by 15 minutes to allow for additional cleaning and to ensure the area is clear before the next class participants enter. 

• We’ve reduced the numbers in classes to allow everyone to adhere to social distancing. 

• Spectating is currently only available for Pre School children attending Live Active Loch Leven for Swimming Lessons. 

In addition, we ask all customers to read through our Customer Guide and Scottish Swimming Guide for additional information on what is required when using our venues.

FAQs 

Q. IS PERTH LEISURE POOL OPEN?

No, Perth Leisure Pool suffered significant damage during the storms and flooding in August 2020.  The work was estimated to take around 12 months to complete.  Keep an eye on our website for any updates. 

Q. CAN MY CHILD GO LANE SWIMMING?

Currently, sessions are available only to adults or young people at secondary school aged 11 and over. Everyone attending must be able to comply with the lane swimming etiquette.

We do however have Family Swimming sessions available in all our pools, check your local venue timetables for more information.

Q. WHAT WILL HAPPEN WITH MY CHILD’S SWIMMING DIRECT DEBIT? 

All DD payments are currently frozen and will restart on 1st May. All customers should have received an email from us with detailed information about lessons including details on your class day and time.  

Please note if you have cancelled your direct debit payment at the bank, your child will have been removed from the lesson programme and you will be required to re-enrol.  Please   email This email address is being protected from spambots. You need JavaScript enabled to view it.for more information.

Q. WHAT DO I NEED TO KNOW BEFORE MY CHILD RETURNS TO SWIMMING LESSONS? 

You’ll find details on what to expect before returning to Swimming Lessons here.

Q. I WANT TO CANCEL MY SWIMMING LESSON DIRECT DEBIT; HOW DO I DO THIS?

To cancel your Direct Debit contact This email address is being protected from spambots. You need JavaScript enabled to view it. but please be aware that our membership team are dealing with a large number of enquiries so responses are taking a little longer than normal.

Q. HOW DO I BOOK MY CHILD IN FOR SWIMMING LESSONS?

We are currently working to move all those who were attending prior to lock down into the new term so our waiting lists are closed. Any updates on available spaces or waiting lists reopening will be shared on our website and social media pages.

Q. Why has my direct debit increased from £17 to £20? 

Your child's lessons increase to £20 when they turn 5 years old. We have frozen swimming lesson prices for 2021.

Q. When are 1-2-1 lessons going to restart? 

We continue to follow Scottish Swimming guidelines which advises 1-2-1 lessons are not currently permitted. 

Q. The time and/or day I have been allocated is no longer suitable, how do I change this?

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. and include the venue name, we’ll have someone from your local venue contact you to discuss.

Q. My child is struggling in their current lessons, what can I do?

If your child’s instructor feels they are struggling, they will contact you to discuss options for other classes to help them.

Q. I missed a direct debit, what do I need to do?

Don’t worry, drop us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll discuss this with you.

Q. I would like to enrol another child into swimming lessons, how do I do this?

We are currently not able to take any new bookings and our waiting lists are closed. Any updates to this will be shared on our website and social media pages.

Q. How can I find out who my child’s instructor is?

This will be shown on the Home Portal. If you’re not sure how to sign up, drop the team an email tThis email address is being protected from spambots. You need JavaScript enabled to view it.

Q. My child no longer wants to participate in lessons, how do I can my Direct Debit?

To do this just drop us an email to This email address is being protected from spambots. You need JavaScript enabled to view it.and we will remove your child from lessons and will cancel your direct debit for you. Please do not cancel your direct debit at the bank without notifying us.
 

PERTH LEISURE POOL RELOCATED SWIMMING LESSONS

Q. My child has been taking part in lessons in another venue, when will lessons move back to Perth Leisure Pool? 

We will be contacting you by email in August with more information on when your child will return to lessons at Perth Leisure Pool (please ensure the contact details we have for you are up to date).

Q. Will my childhave the same lesson time as they had previously? 

They might not get the same lesson time as they did previously, but we will send you a list of all available lessons times when we send you an application form. 

Q. How do I change the day or time of my child's class before lessons restart at Perth Leisure Pool?

Please email the Swimming Lesson team at [email protected].co.uk

Q. My child is in pre-school lessons at Loch Leven, but they go to school in August what will happen? 

We will move your child into Primary School lessons but will give you more information on this when we contact you in July/August.

Q. My child is enjoying lessons in their alternative venue, do they have to move back to Perth Leisure Pool?

Mid-week lesson participants are welcome to stay at their current venue. We will not be continuing weekend lessons at Live Active Loch Leven and Strathearn Community Campus when Perth Leisure Pool re-opens. They can either find an alternative day and time at their current venue or move back to Perth Leisure Pool. 

Q. My child is ready to move up to the next level, when will this happen?

As soon as your child achieves the class criteria, they will be moved to the next level at the venue they're currently attending.

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