Phone Consultations For Vulnerable Customers
Calling all our Wellbeing Customers!
With our regular classes and programmes in Perth and Kinross postponed due to the coronavirus, our Wellbeing Team has taken to making wellbeing phone calls from home to ensure our most vulnerable customers are maintaining the good habits and life-changing routines they have come to enjoy.
Ian Hutton,our Wellbeing Manager, pictured here with his young family, explains:
“Customers in both the activity referral classes and the Move More classes have usually been referred to us by a doctor or healthcare worker. In addition to this, our social circuit classes and health walks are mainly attended by older adults, or people with an underlying health condition.
“We knew, therefore, that anyone using our wellbeing services would be classed as ‘vulnerable’ during the coronavirus crises and so last week we set to work checking in with everyone we had a number for to make sure they were feeling okay, and to offer some advice for at-home exercises that would be suitable for each individual.
“The wellbeing community is often as much about social interaction as it is about the exercise itself, and because of the nature of our work with these customers, we are often part of a team of people who they come to rely on for their mental and physical wellbeing. We get to know them and they get to know us!"
Taking time to call round and just touch base with a ‘how are you doing?’ seemed the easiest way of staying in touch – especially as some of our older customers aren’t as used to taking advantage of the new digital resources going up on the At Home section here on the website.
Ian told us, “It has been great to speak to everyone and to offer some encouragement and ideas – some of our regulars have even ended up with an accidental wee hello from our kids!”
Ian and the Wellbeing team have made the decision to include people currently awaiting their start date for an activity referral, with the aim of getting a start on exercise and boosting morale.
“We’ve called everyone we have a phone number for, including those waiting to start, and have made a commitment to check in with people as often as they feel they need contact. None of us know how long this may go on for and we want to assure our customers that this is far more than a one off courtesy call.”
General Information and Services from the LAL Wellbeing Team
The Wellbeing team at LAL are out and about offering more to people with long term health conditions, those struggling to keep active and those of us who are a little older than we used to be! The team pride themselves on the fact that they do more for you, no matter what your age or ability.
- Macmillan Move More
- Activity Referral
- Social Circuit Classes
- Stride for Life Walks
- People with Health Conditions
- People with a Disability
Live Active Leisure Activity Referral Scheme
The Activity Referral Programme supports individuals in their efforts to become more active by linking doctors surgeries and other health care practitioners with local Live Active Leisure venues. The programme's main focus is to allow individuals to become more active in order to see long term changes in health or medical conditions through the use of a simple 12 week programme.
A circuits class that utilises the same principles as other circuits classes but at a lower intensity and is ideal for those who would consider themselves as being adults who are in the later stages of life. A fun and welcoming class where you can exercise with like-minded people.
Who can join the programme?
Referrals are available through multiple Health Care Professionals who are registered with Live Active Leisure; including GP's, physiotherapists, dietitians, mental health practitioners, occupational therapy etc. The programme caters for a multitude of physical and mental health and Wellbeing issues inc; inactivity, stroke, cardiac, mental health, COPD, musculoskeletal conditions. The Referral programme is suitable for anyone who needs support and guidance in their activity journey.
Children with weight control issues aged 3 – 16 can also be referred via an NHS Dietitian to the POST(Pediatric Overweight Services Tayside) for weight management support.
Macmillan Move More Programme
Macmillan Move More is a programme of activity specifically designed for people affected by cancer. The wellbeing team also encourage friends, family and carers to join in with some sessions. From walking groups to circuit classes, there is a wide range of activities for all abilities. You’ll find expert advice tailored to each individual in order to get the best results from being physically active. All the activities are free of charge for 12 sessions. Read More >>>