Membership Queries

Have a question or need to change or update your membership details, you've come to the right place! Follow the below steps depending on what you need to update or amend.


Have a question about our memberships? No problem at all, we are here to help. Click the link below to fill in our Membership Enquiry form and a member of our Membership team will be in touch with you. 

• Membership Enquiry Form

Payment Holidays

Going away for a while or need to take a break from your Membership but don't want to cancel? Click the link below to fill in our Membership Holiday / Freeze Request form and we will set this up for you. Please note we require at least 10 days notice before your next scheduled payment. 

• Payment Holiday / Freeze Form

Online Amendments

To make online amenments to your account details and personal information, please visit: DebitFinance.  Default payments can be made via the portal.


Looking to cancel your membership? Click the link below to fill in our Membership Cancellation Form. 

• Membership Cancellation Form


You can see our Membership Terms and Conditions here.


Our Direct Debit Membership payments are handled by DFC. If you require to contact them, their details can be found below. 

DFC Contact Information:

E: This email address is being protected from spambots. You need JavaScript enabled to view it.

T: 01908 422 007


Mon- Fri: 08:00 - 18:00 
Sat, Sun, Bank Hols & Christmas: CLOSED