Section 9: Complaints
Our aim is to make our guide to information as user-friendly as possible, and we hope that you can access all the information we publish with ease. If you do wish to complain about any aspect of the guide, however, then please contact us, and we will try and resolve your complaint as quickly as possible.
You can contact:
Live Active Leisure
Perthshire, PH1 5HS
Any complaint will be acknowledged within two working days of receipt and we will respond in full within twenty working days. You have legal rights to access information under the Model Publication Scheme 2012 (and described in this guide to information) and a right of appeal to the Scottish Information Commissioner if you are dissatisfied with our response. These rights apply only to information requests made in writing* or another recordable format. If you are unhappy with our responses to your request you can ask us to review it and if you are still unhappy, you can make an appeal to the Scottish Information Commissioner.
The Commissioner’s website has a guide to this three step process, and he operates an enquiry service on Monday to Friday from 9:00am to 5:00pm.
His office can be contacted as follows:
Scottish Information Commissioner
Tel: 01334 464610
*verbal requests for environmental information carry similar rights.