Coronavirus - Important Updates
Update: Wednesday 27th May 2020 - Summer Programme FAQ
Q. Will your Summer Holiday Programme including Camps go ahead this year?
Unfortunately, due to our venues being closed and limitations on staffing, our Summer Programme will not go ahead this year. We of course continue to monitor the situation closely and will continue to update customers with any information regarding reopening.
Update: Wednesday 18th March 2020
Last Update: 17th April 2020 - Changes to Term Time Classe Information
Q. How will my Direct Debit membership be affected?All Direct Debit membership payments including Fitness, Energy, Fun and Swimming will have a freeze applied which will be applied from Monday 16th March 2020. This will be lifted automatically once we reopen and payments readjusted accordingly. You do not need to make any adjustments at the bank.
Q. I have an annual membership, how are they affected?Anyone with an annually paid membership for Fitness, Energy or Fun will have an extension automatically added to their renewal date once we reopen. This will also be applied from Monday 16th March 2020.
Q. Will my child’s one-to-one swimming lessons be affected?These lessons will resume at a later date and therefore all one-to-one swimming lessons, which have been pre-paid will be credited to use once we reopen.
Q. I had booked my child in for next term and have made a payment which I'd like refunded to me, is this possible?
We appreciate some of you may want a refund however due to limited resource and refunds of cash payments not being possible at this time as our venues are closed, we will therefore not be able to issue refunds until our venues reopen.
We would also like to advise that if you request a refund this will mean your child will lose their place and a request to rejoin the class may mean they go onto a waiting list.
Q. I didn't have time to complete payment for rebooking before your venues closed, what happens now?
Q. My child no longer wants to continue with their term time class, how do I cancel?
Q. Do you have any tips on how to keep my child active and fit while your venues are closed?
Q. I would like to hire out some gym / sports equipment, can I do this?
While we appreciate our equipment is currently not being used, our venues are closed to everyone including our staff and loaning any equipment out would be a breach of both our insurance and warranty agreements.
Q. I have a block booking in one of your venues, do we still have to pay?
Q. My child is booked for Easter Holiday activities, how is that affected?Unfortunately, these sessions will be cancelled. We will be refunding all customers who have pre-paid for an activity such as a camp over the Easter holidays. Our venue teams are dealing with a significant number of enquiries, we therefore ask that customers bear with us at this time and we will communicate a process for all refunds as soon as possible.
Update: Tuesday 17th March 2020
We continue to follow government advice during these unprecedented and challenging times. The latest government advice is to ‘avoid all pubs, clubs and theatres’. At this time we have not been given any directive to close our venues.
However, Perth & Kinross Council have advised that Campus facilities will close to the public from 18:00 on Tuesday 17th March and will not reopen until after the Easter holidays at the earliest. This move is intended to reduce the number of external visitors who come into contact with school staff and pupils.
As such, our facilities within North Inch Community Campus, Strathearn Community Campus, Breadalbane Community Campus, Loch Leven Community Campus, Blairgowrie Community Campus, Live Active Blairgowrie and Glenearn Community Campus will be closed from 18:00 today (17th March 2020).
We understand that these closures affect the services we deliver in these venues including Holiday Programmes, Term Time Classes and Memberships. It will take time for us to contact affected customers so please bear with us.
All other Live Active venues will remain open as normal with continued increased measures on cleanliness and personal hygiene, to protect both our customers and staff. However, if you feel unwell or have any of the symptoms please refer to NHS information (https://www.nhs.uk/conditions/coronavirus-covid-19/. and do not attend our venues.
Further updates will be posted on our websites and Social Media channels
Update: Friday 13th March 2020
The Health and Wellbeing of the customers and staff of Live Active Leisure is our top priority. We are following advice from the NHS and government in relation to the Coronavirus.
We recognise that both our staff and customers have a vital role to play in following the latest health and travel information and have issued staff with guidance in line with the governments communications.
We are also implementing extra steps to help protect our customers and staff, this includes:
- We have increased the cleaning of frequently touched points such as door handles, card readers, tables etc.
- We have placed notices regarding handwashing in all sink and toilet areas. We recommend that you wash your hands often with soap and water
- The frequency of cleaning in general will be increased.
- We’ll continue to follow government and nhs guidelines and monitor what extra steps we can do. Any updates will be release on our website or on our social media
You can help by:
- Wiping down kit before and after use and wiping your workout area before and after. Cleaning points, paper towels/cleaning spray, are available throughout our facilities.
- Carry tissues to catch coughs and sneezes. Bin the tissue immediately and wash your hands.
- Keep up to date.