Coronavirus - Important Updates
As a company, we're delighted that we can accommodate the NHS in the roll out of the COVID-19 vaccination programme, and even though our venues are currently closed, it's fantastic that we can continue to support the health and wellbeing of the local community in this way.
We're working in partnership with Perth and Kinross Council and the NHS to ensure that our venues are ready for opening. Please note that we will be unable to answer any enquiries regarding the vaccine and appointment times, you'll be contacted by the NHS with your appointment details when appropriate.
This is another positive step in the right direction in our collective fight against COVID-19 and will hopefully bring us all closer to some kind of normality very soon.
Following the First Minister's announcement yesterday (4th January), mainland Scotland has once again gone into lockdown, until the end of January. We understand this new is disappointing and will email all customers directly that are impacted by this information.
Should you have any questions in the meantime please visit our Frequently Asked Questions page.
Check this page regularly for further updates and visit our social media channels.
Following the most recent announcement from the First Minister, Perth and Kinross will move into Level 4 of the Scottish Government protection levels from 26/12/20. This will unfortunately mean all our venues will shut from close of business on 23/12/20 until further notice.
We’ll automatically freeze all direct debit payments (including swim lessons) after 26/12/20, you do not need to cancel your Direct Debit at your bank. You do have the opportunity to reinstate your membership to help support us if you’d like, to do this please complete the online form here.
Those with a 30 Day or Annual Membership will have the number of days from 27/12/20 until we reopen added on to the expiry date of their membership.
Gymnastics and Wee Springers classes which have been paid that will be missed, will be rolled over into the Summer block and other activities such as Family Swim Sessions, pay as you go Gym and Swim bookings, and Football Camps will be refunded as soon as possible.
Our YouTube channel is packed with virtual workouts and we’ll continue to offer our live class timetable from 4/1/21. Remember to subscribe and click the bell to make sure you don’t miss a class and if you enjoy the class, click the 'Donate' link at the top of our website to help support us during these increasingly difficult times – every penny is greatly appreciated.
If you have any questions, we encourage you to visit our Frequently Asked Questions page as we are working with a limited number of staff so email and social media messages responses will take a little longer than normal.
We appreciate how disappointing this is for our customers, we’re feeling it too, but we look forward to seeing you again once we're allowed to reopen. We’ll continue to share any further updates on our website and social media as well as by email when appropriate.
As adult indoor exercise is not possible in Level 3, we’ve launched a YouTube Live Class timetable, so you don’t miss out, check it out here: Livestream Timetable.
- Indoor Fitness & Wellbeing classes suspended
- Adult indoor team sports not permitted, therefore Dewars Centre will close from on 12/11/20 at 23:00.
We realise this news is disappointing however we are working hard behind the scenes to bring you a Live class programme, commencing Monday 16th November. More information on this will be available soon. Keep an eye on our social pages for details.
We are pleased to say that the following activities remain unchanged:
- Gym sessions
- Fitness swimming
- Swimming Lessons
- Term time classes including Wee Springers & Gymnastics
We would like to reassure our customers that we are following the appropriate guidance, and the health and safety of our customers and staff continues to be a top priority. For customers who have booked and paid for classes and sessions from Friday onwards, refunds will be issued. This may take a few days so we ask for your patience while these are processed. We will also be contacting all members shortly regarding your membership.
Following yesterday’s announcement from the First Minister, we wanted to reassure our customers that there continue to be no changes to the programme of activities in any of our venues.
We continue to monitor the situation closely and as always; any updates will be shared on our website and social media pages.
Given the complexity and specialist nature of the repairs required, Thomson Gray Consultants have been appointed to project manage the works required to reinstate the venue. The Consultant Project Team have confirmed that this work is estimated to take around 12 months to complete. Read the full article here.
As part of our gradual reopening plan, we’re excited to announce the recommencement of Gymnastics, Swimming Lessons and Mini Kickers sessions from Monday 2nd November.
Other Active Fun and Active Steps activities such as Badminton and Gametime are yet to be confirmed but we’ll update you soon as we can.
With regards to Gymnastics, Mini Kickers and Swimming Lessons, things will look different, so we ask you all to read through the updates using the link below.
We expect to have a large number of enquiries to deal with so ask for your continued patience as we work through them. We’ve added a number of frequently asked questions on our website which we will continue to update over the coming weeks and ask that you make this your first point of contact before emailing us.
Please note that April to July activities, booked and paid for in March 2020, will be fully refunded. Gymnastics refunds will be actioned from 19th October at the same time as calling to book your child in for their class. Swimming Lesson refunds will work differently, with the amount due to you being deducted from the first payment following the reinstatement of your Direct Debit.
If your child has not participated in Gymnastics or Swimming Lessons previously, we will share booking dates once our existing participants have been placed. These dates will be shared on our social media pages and website.
To find out more click here.
We're on the countdown to the next stage of our venues reopening with the following welcoming back customers from Monday 19th October.
Strathearn Community Campus - Lane Swimming, Club Swimming, Fitness Gym, Strength Gym, Fitness Classes, Outdoor Clubs
Breadalbane Community Campus - Lane Swimming, Fitness Gym, Fitness Classes, Outdoor Clubs
Loch Leven Community Campus– Fitness Classes, Outdoor Clubs
Live Active Blairgowrie - Lane Swimming, Club Swimming, Fitness Gym, Fitness Classes
North Inch Community Campus - Outdoor Clubs
Dewars Centre - Curling and Bowling Leagues
Things will look a little different and initially the range of activities offered, opening hours and the number of customers we can accommodate will be limited in comparison to our pre-covid offer.
Booking is now open for the above venues, in addition to those that have been open since 14th September, and all activities must be booked online, in advance using our Book Online system.
Following the First Ministers announcement yesterday (7/10/20), we want to confirm that the changes do not affect any of our current activities.
We continue to follow the latest advice from both the Government and National Governing Bodies for Sport to ensure our customers remain safe whilst staying active with us.
You can find updates, information on safety procedures and much more on our website www.liveactive.co.uk/covid-19.
Update: Friday 2nd October
Following the reopening of several of Live Active Leisure’s (LAL) venues, the company’s chairperson, Mike Robinson, today commented on the impact that covid-19 restrictions have had on the local sports and fitness provider.
Mr Robinson said, “We are delighted to welcome our customers back to Live Active facilities, albeit to a quite different sport and leisure experience.
“As with the majority of businesses over the last 6 months, Live Active Leisure has faced unprecedented challenges. Income levels have dropped to almost zero, and fixed expenditure costs have had to be managed over this period. We clearly rely on customer income to operate, but with social distancing rules it is unlikely income levels will return to pre-covid levels for some time.
“Our principal partner, Perth and Kinross Council have remained supportive and we remain hopeful that sector specific support, which has been absent so far, will be provided from the Government at some point in the near future, but as a Board we have had to step in quickly, committing over £1m from the company’s reserves to ensure our staff and venues are supported as best as we can in the interim.
“With staff returning from furlough, on-going venue costs and capacity constraints in place due to social distancing requirements, significant financial pressures are going to continue and it is inevitable that some difficult decisions will have to be considered in the future.
“However, we firmly believe these our venues and services are an essential part of the social fabric of the area, and that fitness and leisure are more important than ever to local quality of life. There has never been a greater need than there is right now to ensure that our communities have the opportunity to take part in regular exercise, to improve their physical and mental wellbeing and build resilience to illness.
“The phased approach to reopening is just one of the measures that we have put in place to ensure that we’re building customer confidence in tandem with laying the best possible foundations on which to recover and grow.
“I am only sorry we can’t open all our venues immediately, but we obviously need to ensure we are compliant with the various guidelines to ensure our customers and staff are safe. We were unfortunate to be hit so hard by flooding after the recent thunderstorms which caused way in excess of £500k of damage to Perth Leisure Pool and some areas of Bell’s Sports Centre.
“We would therefore ask our customers, communities and stakeholders to remain patient with us while we navigate these difficult times, and on behalf of the Board of Directors I would like to thank the team and our customers for their ongoing understanding, commitment and loyalty.
“We will continue to update the Live Active Leisure website as we move forward and would ask you to make this your first point of contact for all updates”.
Following the reopening of some of our venues and services on 14th September, we are excited to announce that the following venues will reopen from Monday 19th October.
• Strathearn Community Campus - Lane Swimming, Club Swimming, Fitness Gym, Strength Gym, Fitness Classes, Outdoor Club
• Breadalbane Community Campus - Lane Swimming, Fitness Gym, Fitness Classes, Outdoor Club
• Loch Leven Community Campus– Fitness Classes, Outdoor Club
• Live Active Blairgowrie - Lane Swimming, Club Swimming, Fitness Gym, Fitness Classes
• North Inch Community Campus - Outdoor Club
• Dewars Centre - Curling and Bowling League
As was the case with the our first phase of reopening it remains imperative we maintain a safe environment for our customers and staff returning to our venues. We’re opening to new operating arrangements and it’s our responsibility, and legal duty, to ensure that these work effectively in practice.
Initially the range of activities offered, opening hours and the number of customers we can accommodate will be limited in comparison to our pre-covid offer.
Moving forward, we’ll take every opportunity to increase the range of activities and services we offer at the above venues. To determine if this is possible, we’ll review the latest guidance from the Scottish Government and Scottish Sports Governing Bodies in combination with customer and staff feedback, level of demand/attendances and financial performance.
Over the course of the next week we will provide further detail on the opening hours, safety arrangements and how you can book and pay for activities.
Update: Wednesday 23rd September
Following the recent Scottish Government update on 20th August, we’re excited to announce that the following venues and services will reopen on reduced hours from the 14th September.
- Live Active Rodney – Fitness & Strength Gym
- Bell’s Sports Centre – Fitness classes & Virtual Cycling classes
- Live Active Loch Leven - Public Lane Swimming / Club Swimming & Gym
- Live Active Atholl – Gym & Fitness classes
- Dewars Centre - Curling & Bowling Leagues (from 19th October, no casual use at this time)
- Wellbeing Classes - All Ability Cycling & Stride for Life walks
As you all know, it’s imperative we maintain a safe environment for our customers and staff returning to our venues. We’re opening to new operating arrangements and it’s our responsibility, and legal duty, to ensure that these work effectively in practise.
Therefore, initially the range of activities offered, venues available and their opening hours and the number of customers we can accommodate will be limited in comparison to our pre-covid offer.
Moving forward, we’ll take every opportunity to increase the range of activities and services we offer at the above five venues. To determine if this is possible, we’ll review the latest guidance from the Scottish Government and Scottish Sports Governing Bodies in combination with customer and staff feedback, level of demand/attendances and financial performance. These ongoing reviews will be completed at three-week intervals, any changes or amendments to the range of activities offered will be communicated through our social media channels, website and customer newsletters.
The next phase of venue reopening will include those leisure facilities which also form part of a school or community campus. This phase will commence from the 19th October.
These timescales allow for a managed reopening of the sport and leisure offer across Perth and Kinross and will additionally allow colleagues in education to focus resources on ensuring our young people return to school safely during this crucial first term back. We’ll continue to work with Perth and Kinross Council in preparation for the reopening of activities within schools and campus' and will provide an announcement on our first phase offer on Thursday 1st October.
Perth Leisure Pool remains closed for the time being due to the flood damage, further announcements will be made once detailed surveys have been completed and guidance is available. The damage to Bell’s Sports Centre has reduced access to some of the sporting areas, but it will be able to open on the 14th September on a limited basis as detailed above.
Community Halls will also remain closed at this time unless required for essential childcare services or Food Bank/COVID Response.
As is the case with many charities and businesses, public leisure services like ours are faced with significant unplanned financial and operational challenges. From the period of lock down with zero income, to the reduced capacity required to maintain physical distancing when we reopen. These challenges will continue, and it’s inevitable that they’ll impact on the services that we provide in the future. However, we remain committed to tackling these challenges and will continue to do everything possible to 'be the provider of choice in Perth and Kinross for everyone to live active lives'.
Next week we’ll provide details on the safety measures that we’ve put in place and following that we'll provide further details on how you will book and pay for activities scheduled to start on the 14th September.
Our Direct Debit Memberships will remain frozen until further notice, however you do of course have the option to reinstate your Direct Debit. This goes a long way in supporting us financially which is greatly appreciated and a thank you goes out to anyone who has already done this. We’ll share further updates on memberships as soon as we can.
For more details including opening hours, visit our COVID-19 page. We appreciate your continued patience during this challenging time and look forward to seeing you soon.
We are currently reviewing the Sport and Leisure guidance which was published yesterday. This guidance, combined with the huge amount of work already done by our teams, will ensure that we have all the required standards in place to provide a safe environment for you and our staff, while still delivering the positive experience you’ve come to expect from us.
In our initial stages of reopening we’ll focus on a small number of venues and activities, returning furloughed staff and conducting essential preparatory work such as deep cleaning, implementing new processes, and delivering staff training at all levels and on all services. Our initial operating hours are also likely to be reduced as we adapt to the new arrangements.
We can advise that as the Scottish Government have identified children’s education as a key priority, sport and leisure services in Community Campus’ (indoor and outdoor) will remain closed for the time being.
Following on from our recent communications regarding flood damage regrettably Perth Leisure Pool will also remain closed at this time.
It’s certainly been a tough few months and while the challenges are far from over, we look forward to being able see our customers soon.
We will provide further detail on our reopening plans next week.
The First Minister has provided an indicative date of Monday 14th September for the reopening of gyms and indoor leisure venues in Scotland, however she also stated that this date would be reviewed again on 20th August. Whilst this announcement is welcome news to all of us and we look forward to reopening our doors to our customers, there are still operational challenges to consider.
We have been working hard behind the scenes to prepare for reopening, however, the Scottish Government's specific guidance for operators of indoor sport and leisure facilities has yet to be published.
Details such as social distancing, additional health and safety guidance and the types of activities approved will contribute significantly to how we will operate and our wider reopening plans.
Update: Thursday 23rd July 2020
The most recent update by the Scottish Government confirmed that the reopening of indoor gym / leisure venues, has yet to be given an exact date for return, but will not be given approval before the 31st July. In the meantime we continue to work with the Local Authority, sportscotland and a range of partners to progress the plans for the return of sport and physical activity.
“Like many other businesses when we do re-open it will not be as we were pre COVID-19. Physical distancing requirements are likely to remain in place, which will require some changes to how we operate. So, at the appropriate time we will start to re-open our venues and services, but it will be gradual, and done in a way that ensures we attract customers back but also, very importantly, in a way that’s financially sustainable.
"Some of the changes which can be expected include the range of activities which will be available initially, the numbers of customers we’re able to accommodate, how customers will enter and exit our venues including one-way systems and enhanced cleaning arrangements. All of which will be introduced to safeguard our customers and staff and give everyone the confidence to start to return to the activities we know everyone has missed over the last few months.
LAL continues to face financial challenges as a result of the pandemic. The closure of all of the Company's venues in March effectively reduced the Company's income level to zero whilst still having to manage unavoidable costs.
Mr Cromwell continued, “The impact of this pandemic has and will continue to create significant unplanned financial pressures for the Company, and indeed the whole of the leisure industry. These challenges are not insignificant, and in recognition of this a campaign has been launched this week by Community Leisure UK (the leisure sector association representing charitable leisure and cultural trusts). If you would like to find out more information about the #SaveLeisure campaign please visit https://communityleisureuk.org/work/saveleisure-campaign/
"Finally, I would like to assure everyone that as soon as we have further updates it will be shared on our website, social media channels and in our weekly e-newsletter.
Update: Wednesday 27th May 2020 - Summer Programme FAQ
Q. Will your Summer Holiday Programme including Camps go ahead this year?
Unfortunately, due to our venues being closed and limitations on staffing, our Summer Programme will not go ahead this year. We of course continue to monitor the situation closely and will continue to update customers with any information regarding reopening.
Update: Wednesday 18th March 2020
Last Update: 17th April 2020 - Changes to Term Time Classe Information
Q. How will my Direct Debit membership be affected?All Direct Debit membership payments including Fitness, Energy, Fun and Swimming will have a freeze applied which will be applied from Monday 16th March 2020. This will be lifted automatically once we reopen and payments readjusted accordingly. You do not need to make any adjustments at the bank.
Q. I have an annual membership, how are they affected?Anyone with an annually paid membership for Fitness, Energy or Fun will have an extension automatically added to their renewal date once we reopen. This will also be applied from Monday 16th March 2020.
Q. Will my child’s one-to-one swimming lessons be affected?These lessons will resume at a later date and therefore all one-to-one swimming lessons, which have been pre-paid will be credited to use once we reopen.
Q. I had booked my child in for next term and have made a payment which I'd like refunded to me, is this possible?
We appreciate some of you may want a refund however due to limited resource and refunds of cash payments not being possible at this time as our venues are closed, we will therefore not be able to issue refunds until our venues reopen.
We would also like to advise that if you request a refund this will mean your child will lose their place and a request to rejoin the class may mean they go onto a waiting list.
Q. I didn't have time to complete payment for rebooking before your venues closed, what happens now?
Q. My child no longer wants to continue with their term time class, how do I cancel?
Q. Do you have any tips on how to keep my child active and fit while your venues are closed?
Q. I would like to hire out some gym / sports equipment, can I do this?
While we appreciate our equipment is currently not being used, our venues are closed to everyone including our staff and loaning any equipment out would be a breach of both our insurance and warranty agreements.
Q. I have a block booking in one of your venues, do we still have to pay?
Q. My child is booked for Easter Holiday activities, how is that affected?Unfortunately, these sessions will be cancelled. We will be refunding all customers who have pre-paid for an activity such as a camp over the Easter holidays. Our venue teams are dealing with a significant number of enquiries, we therefore ask that customers bear with us at this time and we will communicate a process for all refunds as soon as possible.
Update: Tuesday 17th March 2020
We continue to follow government advice during these unprecedented and challenging times. The latest government advice is to ‘avoid all pubs, clubs and theatres’. At this time we have not been given any directive to close our venues.
However, Perth & Kinross Council have advised that Campus facilities will close to the public from 18:00 on Tuesday 17th March and will not reopen until after the Easter holidays at the earliest. This move is intended to reduce the number of external visitors who come into contact with school staff and pupils.
As such, our facilities within North Inch Community Campus, Strathearn Community Campus, Breadalbane Community Campus, Loch Leven Community Campus, Blairgowrie Community Campus, Live Active Blairgowrie and Glenearn Community Campus will be closed from 18:00 today (17th March 2020).
We understand that these closures affect the services we deliver in these venues including Holiday Programmes, Term Time Classes and Memberships. It will take time for us to contact affected customers so please bear with us.
All other Live Active venues will remain open as normal with continued increased measures on cleanliness and personal hygiene, to protect both our customers and staff. However, if you feel unwell or have any of the symptoms please refer to NHS information (https://www.nhs.uk/conditions/coronavirus-covid-19/. and do not attend our venues.
Further updates will be posted on our websites and Social Media channels
Update: Friday 13th March 2020
The Health and Wellbeing of the customers and staff of Live Active Leisure is our top priority. We are following advice from the NHS and government in relation to the Coronavirus.
We recognise that both our staff and customers have a vital role to play in following the latest health and travel information and have issued staff with guidance in line with the governments communications.
We are also implementing extra steps to help protect our customers and staff, this includes:
- We have increased the cleaning of frequently touched points such as door handles, card readers, tables etc.
- We have placed notices regarding handwashing in all sink and toilet areas. We recommend that you wash your hands often with soap and water
- The frequency of cleaning in general will be increased.
- We’ll continue to follow government and nhs guidelines and monitor what extra steps we can do. Any updates will be release on our website or on our social media
You can help by:
- Wiping down kit before and after use and wiping your workout area before and after. Cleaning points, paper towels/cleaning spray, are available throughout our facilities.
- Carry tissues to catch coughs and sneezes. Bin the tissue immediately and wash your hands.
- Keep up to date.